part of business letter and style of
business letter
part of business letter
1. Letter Head (Kop surat)
Kop surat atau kepala surat adalah bagian teratas pada sebuah
lembaran surat. Kop surat biasanya terdiri dari nama, alamat, dan logo dari
pemilik surat yang bersangkutan. Biasanya logo diletakkan pada bagian latar
belakang surat.
2. Reference/File number (Referensi/Nomor file)
Referensi/Nomor File berguna untuk merujuk pada surat sebelumnya
yang terkait dengan surat yang dibuat pada saat ini. Meskipun hal ini tidak
diperlukan, menambahkan nomor referensi disarankan dalam banyak kasus.
Tanggal pembuatan surat harus disebutkan dalam setiap surat.
Tanggal surat dapat dituliskan disisi kanan maupun kiri surat, tanggal tersebut
dapat ditulis dalam berbagai format. Contoh format penulisan tanggal adalah
bulan/hari/tahun, misalkan July 12, 2013.
4. Recepient’s Address (Alamat penerima surat)
Bagian ini berisi nama
penerima surat, jabatan, dan nama perusahaan beserta alamatnya. Jika pembuat
surat tidak yakin atau tidak mengetahui nama penerima surat yang dituju,
pembuat surat dapat langsung menuliskan jabatannya, seperti “Director of
Financial”.
5. Attention Line
Attention line digunakan untuk menunjukkan kepada siapa surat
itu harus disampaikan, attention line biasanya berisi nama penerima atau
departemen tertentu yang akan dituju.
6. Salutation (Salam Pembuka)
Bagian ini berisi cara penulis surat menyapa penerima surat
secara formal. Contoh salam pembuka yang biasa digunakan yaitu “Dear Sir”,
“Gentlement”, “Dear Sir or Madam”.
7. Subject of The Letter (Perihal)
Perihal membuat penerima surat lebih mudah menemukan maksud dari
surat yang diterima, misalnya Apology, Invitation, dan lain sebagainya. Subject
of The Letter (Perihal) merupakan bagian optional dari business letter, artinya
kita bisa mencantumkannya atau tidak.
8. Body of The Letter (Isi surat)
Tubuh surat/Isi surat merupakan tempat dimana penulis surat
menuliskan hal yang ingin disampaikan. Tubuh surat adalah bagian tengah surat,
itulah sebabnya disebut tubuh surat. Bagian ini memenuhi tujuan surat, seperti
permintaan maaf, ucapan selamat, penerimaan pesanan, keluhan, dan lain sebagainya.
Isi surat sebaiknya ditulis dengan efektif dan efisien.
9. Complimentary
Closing (optional)
Bagian ini sebagai
penanda bahwa surat anda telah selesai, biasanya diakhiri dengan penulisan
“Sincerely”, “Sincerely yours”, “Thank you”, dan lain sebagainya. Catat,
Terdapat sebuah koma di akhir penutup dan hanya huruf pertama yang menggunakan
huruf kapital. Beri jarak 3-4 baris antara penutup dengan nama, yang nantinya
diguankan untuk tempat tanda tangan.
10. Signature
Bagian ini adalah
tanda tangan penulis, biasanya menggunakan tinta warna hitam atau biru
11. Enclosures
Jika sebuah surat berisi
dokument atau lampiran lain selain surat tersebut, penulis haru menampilakan
jumlah lampiran tersebut yaitu dengan menggunakan “Enclosure (jumlah
lampiran)”, misalkan “Enclosure (6)”.
12. Postscript
Postscript terletak
dua spasi di bawah tanda tangan atau inisial referensi . Merupakan catatan
singkat yang ditambahkan ketika mengakhiri sebuah surat. Diletakan pada bagian
kiri bawah surat, sebelum bagian CC. Contoh :
- P. S. Duis autem vel eum iriure
dolor in hendrerit in vulputate velit esse molestie consequat, vel illume u
feuqiat nulla facilisis.
13. Carbon Copy
Natation ( Tembusan Surat )
Bagian ini digunakan untuk menginformasikan
kepada penerima surat, bahwa surat tersebut juga dikirimkan kepada pihak yang
perlu mengetahui isi surat. CC ditempatkan di kiri bawah surat.
Contoh
business letter
Rani Ayu Lestari
11, Jalaprang street
Bandung, 14320
25th August,
2009
Ms.
Karen Jacobson
President,
the flying club
44
Windermere Drive, Waterloo
Ontario,
L1B 2C5
Dear Ms. Karen Jacobson,
Invite a board member
My
name Rani A Lestari. I am colleger of Institut Manajemen Telkom. Do you still
remember me? We have met twice before at Starbucks Coffee. I have heard from a
number of board members that you may be interested in staying on for a second
term. We would be very pleased to have you stay on for another year.
If
you decide to stay on you will need to be available for the national meeting on
5 November at Starbucks Coffee and board members who stay for two terms are
sometimes asked to take on extra duties, taking minutes or hosting social
events.
We can provide deadline for response till 1st September and you can
contact me by email or our phone.
Thank you for volunteering Ms. Karen time this year.
Sincerely,
Rani Ayu Lestari
- Format
Block (Block Format)
Format block pada
business letter merupakan format surat bisnis yang paling sederhana atau simpel
diantara ketiga format surat bisnis yang lain karena semuanya diletakkan pada
bagian kiri surat. Contoh Surat Bisnis Format Block :
3519 Front Street
Mount Celebres, CA 65286
October 5, 2004
Ms. Betty Johnson
Accounts Payable
The Cooking Store
765 Berliner Plaza
Industrial Point, CA 68534
Dear Ms. Johnson:
It
has come to my attention that your company, The Cooking Store has been late
with paying their invoices for the past three months.
In order to encourage our customers to pay for their invoices before the due
date, we have implemented a discount model where we'll give you 2% off your
invoice if you pay us within 10 days of receiving the invoice.
I hope that everything is going well for you and your company. You are one of
our biggest customers, and we appreciate your business. If you have any
questions, feel free to contact me at (555) 555-5555.
Sincerely,
Signature
Bob Powers
Accounts Receivable
2.
Modified Block Format
Pada Modified block
format businses letter, letak penulisan alamat (address), tanggal (date),
closing (penutup), tanda tangan (signature) dan nama (printed name) berada di
bagian kanan surat. Contoh Surat Bisnis Format Modified Block:
3519 Front Street
Mount Celebres, CA 65286
October 5, 2004
Ms.
Betty Johnson
Accounts Payable
The Cooking Store
765 Berliner Plaza
Industrial Point, CA 68534
Dear Ms. Johnson:
It has come to my attention that
your company, The Cooking Store has been late with paying their invoices for
the past three months.
In order to encourage our customers to pay for their invoices before the due
date, we have implemented a discount model where we'll give you 2% off your
invoice if you pay us within 10 days of receiving the invoice.
I hope that everything is going well for you and your company. You are one of
our biggest customers, and we appreciate your business. If you have any
questions, feel free to contact me at (555) 555-5555.
Sincerely,
Signature
Bob Powers
Accounts Receivable
3.
Semi-Block
(Indented) Format: Business Letter
Pada semi-block
(indented) format business letter, format penulisannya hampir sama dengan
Modified Block Format, tetapi pada bagian isi, paragraphnya dibuat menjorok ke
dalam, sedangkan pada Modified Bock Format tidak.
Contoh Surat Bisnis
FormatSemi-Block:
3519 Front Street
Mount Celebres, CA 65286
October 5,
2004
Ms.
Betty Johnson
Accounts Payable
The Cooking Store
765 Berliner Plaza
Industrial Point, CA 68534
Dear
Ms. Johnson:
It has come to my attention that your company, The Cooking
Store has been late with paying their invoices for the past three months.
In order to encourage our customers to pay for their
invoices before the due date, we have implemented a discount model where we'll
give you 2% off your invoice if you pay us within 10 days of receiving the
invoice.
I hope that everything is going well for you and your
company. You are one of our biggest customers, and we appreciate your business.
If you have any questions, feel free to contact me at (555) 555-5555.
Sincerely,
Signature
Bob Powers
Accounts Receivable
4. Business Latter Simplified Style
Modern Office Equipment
Co. Ltd.
98 – 100 Anna Salai
Cennai – 600002
India
Telephone : 044 26152766
Fax : 044 26152767
6th June 2001
The Manager
ABC Computer Stores
23 North Usman Road
T. Nager
Chennai – 600018
Telephone : 044 26156782
Fax : 044 26156780
SIMPLIFIED STYLE
This is another modification of the fully-blocked style. This style is used
when you write a letter and you do not know the name and title of the person to
whom you are writing the letter. The salutation and the complimentary closing
are used in this style. The subject is mentioned din capital fonts and that
subject need not be underlined.
Today around all the business houses, this style is widely used when the writer
of the letters does not want to give importance to formality. Since the
formality is not adopted here, this style goes to the heart of the addressee.
This style give more importance only to the core matter of the letter.
M.N. Ashok Nathan
Assistant Manager
Production
GHA : OOK
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