Riyo Tri Afrianto

PT Sukahati Bunga
Electronic And Service
Jl. Bunga No.68 Depok, Jawa Barat

Tel (021)87974321 Email:sukahati_bunga@ymail.com
Mawar Indah/js
23 November 2013

PT Harum Melati
Jl. Anggrek No.86 Bogor
Jawa Barat

Dear Sirs,
OUR ORDER NUMBER 8765
We ordered 20 units Laptop on 20 November 2013 and they were delivered on 22 November 2013. I regret that 4 of them have problem with Lcd .
The package containing these goods appeared to be in perfect condition and I accepted and signed for it without question. It was on unpacking the laptop the damage was discovered; I can only assume that laptop was due to careless handling at same stage prior to packing.
I am enclosing a list of the damaged goods and shall be glad if you will replace them. They have been kept aside in case you need them to support a claim your supplier for compensation.

Yours Faithfully,
Mawar Indah
Sales Manager


REPLY LETTERS
PT Harum Melati
Jl. Anggrek No.86 Bogor, Jawa Barat

Tel (0251)8123456 email:harum_melati@yahoo.com
Your ref : MI/js
Our ref   : SC/st
25 November 2013

PT Sukahati Bunga
Electronic And Service
Jl. Bunga No.68 Depok, Jawa Barat Tel (0251)87654321 Email:sukahati@yahoo.com

Dear Mrs Mawar
YOUR ORDERED NUMBER 8765
I was sorry to learn from your letter or 22 November2013 that some of the laptop supplied to this order were damaged when they reached you.
Replacements for the damaged goods have been sent by package post tomorrow morning .It will not be necessary for you to return the damaged goods; they maybe destroyed.
Despite the care we take in packing goods there have recently been several reports of damage. To avoid further inconvenience and annoyance to costumers, as well as expense to ourselves, we are now seeking the advice of a packing consultant in the hope of improving our methods of handling.
We apologize once again for this, and hope the steps we use taking will ensure the safe arrival of all yours orders in future.

Your Sincerely

Stone Cool